Shipping Notes: For U.S. and Canada Shipping, in stock merchandise is generally delivered within 3-10 business days depending on your location and after your funds have been verified by your credit card company. Orders are shipped by UPS (United Parcel Service) or USPS (US Postal Service). When ordering, please make sure that your billing address corresponds with the billing address your issuing credit card bank has on file for you. Orders will not be shipped until address verification can be obtained. WE DO NOT SHIP TO POST OFFICE BOXES ! All Express shipping or shipping requested quicker than the standard UPS Ground service is subject to the availability of the items in your order. If items on your order are in stock, we will ship within 24 hours, or at the next available carrier pick-up time according to your type of express shipping requested. International Orders and Shipping Notes: For International Orders OUTSIDE of the United States and Canada: We accept Orders with Guaranteed funds only (Electronic Funds Transfer, Certified Checks). For more information about how to pay for your International order, please call us at 1-574-264-0711. Once your funds have been received by us, your order will generally be shipped within 1-7 days depending on stock availability. We try to ship items that are temporarily out of stock within 2-3 weeks. If you have any questions on your International order, please contact us at 1-517-279-0344. Shipping rates will be calculated by the weight of the shipment and your International location. To Exchange Or Return Merchandise: (All returns must be within 30 days of delivery) Call 1-574-264-0711 or Email sales@vistamfg.com to receive a Return Authorization number. Items that are returned without first obtaining a Return Authorization are subject to a 25% re-stocking fee. All exchanges or returns must occur within 30 days from the time of the order. Mail securely wrapped packages via insured UPS or USPS Parcel Post to: Vista Manufacturing, Inc 52864 Lillian Street Elkhart, IN 46514 You can expect your refund or exchange within two(2) to four (4) weeks from the time that you mailed your return back to Vista Manufacturing, Inc. We will credit your original payment method less shipping and handling charges For credit card orders, please allow one to two statements for your credit to appear.